Thanks to the support at robotshop.ca, they saved me the hassle and expense of shipping my unit back for servicing. After corresponding back and forth briefly with their support technician, it was recommended that I purchase the Litter-Robot 2 Jack Repair Kit. With the help of a step-by-step YouTube video, the kit was easy to install and it fixed my unit perfectly. My four legged felines are happy again! Thanks robotshop.ca!
