Commercial Information
| Name of Distributor | RobotShop Inc. |
|---|---|
| President | Mario Tremblay |
| Address |
18005 Lapointe Building 305 |
| Ordering Method | ・Internet :Shop at RoboItchi website When you find a product you like, click to add it to cart and go to checkout. ・Order by Telephone Call (+1) 450-420-1446 Business Hours: Monday Friday 10：00～12:00, 14:00～17:00 (excluding weekends and holidays) Japan Time ・Order by Fax Send a fax to (+1) 450-420-1447 |
| Payment Methods | ・Credit Card：We accept Visa and MasterCard. ・Paypal ・Cash on Delivery (COD) - Cash only:Payment is collected by the carrier in cash at the time the order is delivered. Fees are responsibility of the customer. ・Bank Transfer: The payment should be transferred to the designated bank account within 7 days after ordering. Fees are responsibility of the customer. *Secure Socket Layer (SSL) software encrypts the personal information that is transmitted between you and our websites. |
| Cost Other than Product Price | ・Handling Fee in case of cash on delivery. A per-shipment collection handling fee applies to all COD orders and will vary depending on total amount of the payment. (Handling fees: 300 yen ～ 1,000yen) . COD handling fees are charged per shipment. ・Bank Transfer Fee in case of a bank transfer. ・Shipping Fees：500 yen per shipment anywhere in Japan when your total is less than 10,000 yen. Free shipping with purchases of 10,000 yen or more at a time. |
| Shipment Time | ・In case of payment by Credit Card or PayPal, we shall ship your order the following business day after an approval is given by a credit company. ・In case of payment by Cash on Delivery, we will ship your order the following business day after your order being placed. ・In case of payment by Bank Transfer, your order will be shipped the following business day upon receipt and confirmation of your payment. Note. If the Product is not in stock, the Product will be shipped as it becomes available. |
| Return and Exchange | We take great care to check the quality of our products, but in the event you receive a wrong product, damaged item or any defect resulted from us, please contact us for assistance. It is possible to return it for refund within 30 days of receipt. You can send the product back to us and we accept freight collect. Note. Click here to read more about Return Policy. |
| Tax | All prices in website are shown both including and excluding the sales tax. |