Support Center

Services

Need help or support with RoboItchi products or the website? RoboItchi is here for you. Choose the type of support you need to access the online help and contact us.

 

Sales Support

Do you need assistance with your order?

Reach out to us through our support center if you have any questions related to orders, pricing or shipping.

Here are the inquiries we reply to the same day (weekdays)*:

  • Inquire about your orders or payment methods.
  • Ask for a follow-up concerning your shipments.
  • Verify product stock and availability.
  • Return products.
  • Submit a request for exchanges or warranty issues.
  • Request quotes or special orders.
  • Get assistance with your account.

* You will receive a copy of all communications by email.

Consult our Support Center

Technical Support

Do you need technical help?

Reach out to us through our support center if you have any technical questions.

  • Get primary technical support for RoboItchi products.
  • Requests for exchanges or warranty issues.
  • Get help selecting the correct technology for your project.

You can also visit RoboItchi's community platform (English only) for:

  • Share your projects, ideas and achievements with the robotics community.
  • Help others with their projects and technical issues.
  • Consult our FAQ database to find answers.
Consult our Technical Support





Contact Customer Service

Monday to Friday: 10 AM - 12 PM and 2 PM - 5 PM Japan Time (excluding weekends and holidays)
Tel:+81(0)88-660-7277 (Japan)(Technical queries are only accepted via email.) RobotItchi Forum
 
Fax: 088-660-7278


RobotShop Inc. Locations

RobotShop inc.

18005 Lapointe Building 305 Mirabel, Quebec, Canada, J7J 0G2 (Closed to the public)

RobotShop inc.

555 VT Route 78 suite 367 Swanton, Vermont, USA, 05488 (Closed to the public)


RobotShop inc.

1-3-4 Higashi-Okinosu, Tokushima 770-0873 Japan (Closed to the public)