Professional & Specialized Equipment Warranty Terms


This page forms part of RoboItchi's Terms & Conditions and applies to Professional & Specialized Equipment sold by RoboItchi.

Products of this type are designed for commercial, industrial, or research applications and intended for business, institutional, and professional use. The purchaser is assumed to have the technical expertise required to assemble, configure, and operate the equipment. Manufacturer support may be limited to documentation or remote guidance.

Warranty coverage is determined entirely by the manufacturer and may include, at the manufacturer's discretion and where applicable, but is not limited to:

  • A specific warranty duration for the product or its components and parts
  • Repair
  • Replacement parts
  • Remote technical support (where the customer performs the repair under the manufacturer's guidance)

It is the purchaser's responsibility to ensure the safe and informed handling, installation, maintenance, and use of the product, in accordance with the manufacturer's specifications and documentation.

Warranty claims apply only to manufacturing defects confirmed through RoboItchi's troubleshooting process. Customers may be required to submit photos, videos, or diagnostic details to support a warranty claim.

Warranty terms are typically stated on the product page or in the manufacturer's documentation. If they are not specified, customers are encouraged to contact our team prior to purchase with any questions.

Products Typically Covered

Products of this type generally include, but are not limited to:

  • Custom-made, configured-to-order, or made-to-specification products
  • Professional wheeled and mobile robots, and other autonomous platforms
  • Robotic arms, cobots, end-effectors
  • Integrated robotics systems
  • Professional services robots
  • Professional legged, humanoid and quadruped robots
  • High-value components, electronics, and subsystems (e.g., LiDAR, sensors, drives)
  • Other advanced technologies for professional, industrial, or research use

Refunds are not offered for these products, even when covered under warranty. See the Return Exceptions under the Return & Refund Policy.